Refund policy

If Fieldwright Pro is not right for you, you can have your money back in full within 14 days of buying it, and within 14 days of each yearly renewal. You do not have to give a reason.

How to ask

Use the contact form or reply to your licence email. Write from the address you paid with, or include it, along with the last four characters of your licence key. You can also ask Link, the payment service that took your payment, from your receipt. We refund within two working days of your message.

What a refund covers

• The whole amount you paid for that year, including any tax charged on it.
• It goes back to the card or payment method you paid with. Most banks show it within 5 to 10 working days.

What happens to the licence

A refund cancels the licence key and the subscription behind it straight away. Pro stops working on the sites the key was activated on the next time they check in with our licence server, and the key cannot be activated again. The free Fieldwright plugin, your field setup and the orders you have already taken are not affected.

After 14 days

We do not refund part of a year. You can turn off renewal at any time and your licence keeps working until the end of the year you paid for; see the terms for how. If something is wrong with Pro itself, write to us anyway: we would rather fix it.

Chargebacks

Please write to us before disputing a payment with your bank. A refund is quicker for you, and a dispute that is decided against the payment cancels the licence the same way a refund does.